Privacy Policy
Your privacy is important to us. This policy explains how Maya Stoga collects, uses, and protects your personal information.
Last Updated: January 1, 2025
Maya Stoga ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our vacation rental services in Calistoga and the greater Napa Valley, California area.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
Information We Collect
Personal Information
When you make a reservation or inquiry, we collect information such as your name, email address, phone number, billing address, and payment information. This information is necessary to process your booking and provide our vacation rental services.
Booking Information
We collect details about your reservations including check-in/check-out dates, number of guests, special requests, and property preferences to ensure we provide the best possible experience during your stay.
Device and Usage Information
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve our website and services.
How We Use Your Information
Reservation Processing
We use your personal information to process reservations, send booking confirmations, provide check-in instructions, and communicate important information about your stay at our Napa Valley properties.
Guest Services
Your information helps us personalize your experience, arrange concierge services, coordinate wine tours, and respond to your inquiries and special requests.
Marketing Communications
With your consent, we may send you newsletters, special offers, and information about wine country events. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
Legal Compliance
We may use your information to comply with applicable laws, respond to legal requests, and protect the rights and safety of Maya Stoga, our guests, and the public.
Third-Party Sharing
Service Providers
We share your information with trusted third-party service providers who assist us in operating our business, including payment processors, email service providers, and property management software. These providers are contractually obligated to protect your information.
Property Management
We work with Lodgix for reservation management. Your booking information is shared with this system to process and manage your reservation securely.
Legal Requirements
We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
Security Measures
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure payment processing, and restricted access to personal data.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for seven years for tax and legal purposes.
Your Privacy Rights
California Residents
Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, request deletion of their data, opt out of the sale of personal information (we do not sell personal information), and not be discriminated against for exercising these rights.
Access and Correction
You have the right to access the personal information we hold about you and request corrections to any inaccurate information. Contact us at info@mayastoga.com to exercise these rights.
Opt-Out Rights
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that you may still receive transactional communications related to your reservations.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@mayastoga.com, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions About Our Privacy Policy?
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us. We are committed to addressing your concerns and protecting your privacy.